Returns Policy

We work hard to ensure that our customers are satisfied with the products we offer. However if not satified, this document details our returns policy.

Physical Items

Vitalmessages offers returns for shipped items within 30 days of receipt of shipment.

Requirements for a Full Refund

  1. The items must be in new condition
  2. Items must be returned with all original packaging and accessories
  3. Media items (for example, cds, dvds, books) must be unopened and still in their plastic wrap

Shipping and handling charges for returning items are borne by the buyer. Contact support here for returns number and returns address . The package must contain the order number and be clearly marked for “returns dept”.

Digital Download Items

Downloadable digital Items are not returnable after purchase.

When will I receive a refund?

Refunds for eligible returns will be issued within 30 days of receipt of the returned item(s).